Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at littlemuslimexplorers@hotmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, you are responsible for the returns postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Unfortunately, we cannot accept returns on sale items, gift cards or "change of mind" situations.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty products

In the unlikely circumstance that you receive a faulty product you will need to contact us within 3 working days of receiving the item before proceeding with the return.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littlemuslimexplorers@hotmail.com

 

Cooling off period

Please note that our return policy does not include a cooling-off period. As a result, we are unable to accept returns or cancellations once an order has been processed.